Southlake Regional Health Centre Parking

+ Why do I have to pay for parking?

Parking revenues are used to pay for the costs to maintain the hospital’s parking lots. Profits generated through parking revenues are reinvested to help improve patients’ experiences and outcomes, as well as supporting projects approved by the Ministry of Health and Ministry of Long-Term Care (e.g., leading-edge technology and equipment, research, etc.).

+ Is there both long-term and short-term parking available?

Yes, there is both long- and short-term parking available at Southlake Regional Health Centre.

+ How many visitor parking lots are there?

There are 12 parking lots available for both visitors and staff at Southlake Regional Health Centre:

Visitors

• Parking Garage (Staff/Visitors) (P1)
• Emergency Lot (P2)
• Main Visitor Lot (P3)
• MAB Visitor Lot (P4)
• Davis Drive Lot (P12). Access through Charles St.

Staff

• North East Staff Lot (P5)
• South East Staff Lot (P6)
• South Doctors Lot (P7)
• Charles Street Staff Lot (P8). Access through Charles St.
• Tenatronics Staff Lot (P9)
• Assigned Overflow Staff Lot (P10). Access through (P7).
• Bayview Parkway Staff Lot (11)

There are also 2 designated public parking lots:

• The Tannery Mall
• Park Wise Lot

+ Is there a parking office onsite?

Yes, there is an onsite parking office located in the East Building, level 1. The parking office’s hours of operation are as follows:

• Monday to Friday, 8:00 AM - 6:00 PM
• Saturday to Sunday, 9:00 AM - 5:00 PM
• Closed on statutory holidays

The parking manager is onsite Monday to Friday from 10:00 AM to 6:00 PM

Email: POffice@southlakeregional.org Phone: 905-895-4521 #2778

+ Is there accessible parking onsite?

Yes, there is accessible parking available in all visitors’ parking lots, on each level of the parking garage, and in front of the Emergency Department. An Accessible Parking Permit is required to park in these spaces.

+ Is overnight parking permitted?

Yes, overnight parking is permitted.

+ Where can I pay for parking?

You have the option to pay for parking at the parking meters or at pay stations for lots with gated parking systems.

+ Is daily parking permitted?

Yes, daily parking is permitted in all lots with parking meters or gated parking systems. The rates for daily parking are as follow:

• $4.00/per 30 minutes
• $17.50/daily maximum

+ Where can I purchase an Employee or Contractor parking permit?

Staff members can apply online to purchase a parking permit for this location at the following link: https://ipass.preciserd.com/v2/Register?profileid=8&siteid=242

+ What types of staff parking permits are there?

There are 3 types of parking permits available for staff at Southlake Regional Health Centre Monthly parking permit

• Pay-as-you-go permit
• Monthly permit
• Payroll deduction permit

+ How much is a staff parking permit?

The price of parking permits varies per lot. A deposit of $30 may be required dependent on the parking lot and permit type.

+ How much notice is required to cancel my parking subscription?

To cancel your parking subscription, a minimum of 30 days’ notice is required. You must cancel your parking subscription before the last day of the month in order to receive a refund for the current and future months that were already paid for.

+ What is the billing cycle for staff parking permits?

Staff are billed on a monthly basis.

+ Where can I pick up my IPASS parking permit?

Staff are able to use their ID badge to park once it is set up with IPASS. Contractors are able to pick up their IPASS parking permit at the onsite parking office. Please note a $30 deposit is required.

+ What type of pass is my staff parking permit?

Staff members with a IPASS permit must use their ID badge to enter or exit any parking lot. Contracted doctors must also receive a hangtag to place in their vehicle from the parking office.

+ What do I do if I lose my ID badge?

If you lose your ID badge you must get a new ID badge from the FOC office.

+ What do I do if my IPASS stops working?

If your IPASS is no longer working, contact us or visit the onsite parking office.

+ What is a Pay-and-Display parking meter?

Pay-and-Display parking meters require drivers to visibly display a parking receipt on their dashboard as proof of payment.

+ How many parking meters are there? Where are they located?

There are 4 pay-and-display parking meters at Southlake Regional Health Centre. They are located in the following parking lots:

• 2 in the parking garage on the ground level (P1)
• 1 in front of the Emergency entrance
• 1 in front of the East main entrance

+ Do I have to display a parking receipt on my dashboard when I use a Pay-and-Display parking meter?

Yes, you must display your parking receipt on your vehicle dashboard as proof of payment.

+ What payment methods does this parking meter accept?

The methods of payments that are accepted to pay for parking include:

Parking meters:

• Credit cards
• Coins

+ Where are the gated parking lots located?

Click here to view the location of parking lots at Southlake Regional Health Centre.

+ Where are the parking pay stations located?

Before you can exit the parking lot, you will need to pay for parking at one of Southlake’s pay stations. They are located at the:

• East Building inside the main entrance
• Ground floor and level 2 of the Parking Garage
• Along the bridge spanning Davis Drive (level 3)
• Visitor’s east main parking lot
• Ground floor of MAB parking lot

+ What payment methods are accepted?

Pay stations in the gated parking lots accept the following payment methods:

• Cash
• Coins
• Credit cards
• Debit

+ What is HPASS?

HPASS is a preloaded multi-day card for 5, 10 or 30 days that gives patients and frequent visitors a discounted parking rate. The HPASS™ card allows for “in-and-out” privileges within a 24-hour time period.

+ How do I register for an HPASS permit?

There are three different ways to purchase an HPASS card at Southlake Hospital:

1. Collect a blank HPASS card from the Cancer Centre tray and activate it on Parkedin.
2. Purchase a preloaded HPASS card from the parking office.
3. Purchase a preloaded HPASS card from card dispensers located at the main hospital entrance and the P1 parking garage’s exit gate.

+ How do I track my HPASS usage?

Click here to learn how to track your HPASS usage.

+ How do I use my HPASS permit?

Click here to learn how to use an HPASS permit.

+ How many days can I purchase an HPASS permit for?

You can purchase an HPASS card for 5, 10 or 30 days.

+ Will my HPASS permit work on the same day it is activated?

Yes, your HPASS permit is ready to use upon activation. Please note that you must use your HPASS permit when entering and exiting a parking lot.

+ How do I use my HPASS card at a parking lot with parking meters?

To use your HPASS card, insert the card into the credit card slot located on the parking meter.

+ Is my HPASS card transferable?

Yes. HPASS cards are transferable between patients and family members. Please note that staff members are not permitted to purchase HPASS permits.

+ What do I do if I lose my HPASS permit?

Your HPASS card cannot be replaced if it is lost or stolen. If an HPASS card has been misplaced, the card can be blocked from the account to ensure that remaining usages are not consumed.

+ How do I add more value to my HPASS permit?

HPASS cards are preloaded with the number of uses that are purchased—depending on the hospital location they may be available for 5, 10, 30 or 100 uses). The HPASS card cannot be reloaded once all uses have been consumed. To continue to use HPASS you must purchase a new card.

+ How long is my HPASS valid for?

An HPASS is valid for one year from the date of activation.

+ What do I do if my HPASS doesn’t work?

If your HPASS card has been activated and the card does not grant you access into the parking lot, please visit the parking office or contact our HPASS customer service team at (416) 398-4052 ext. 585.

+ How much notice is required to cancel my parking subscription?

To cancel your parking subscription, a minimum of 30 days’ notice is required. You must cancel your parking subscription before the last day of the month in order to receive a refund for the current and future months that were already paid for.

+ I forgot my HPASS permit. Can the parking office offer me a courtesy exit?

If you have forgotten your HPASS permit, you are required to pay for parking.

+ How will an enforcement officer know if I have paid for parking?

When you pay for parking, you are required to display your parking receipt on your vehicle dashboard as proof of payment for patrol officers.

+ Who is responsible for issuing parking tickets?

Southlake Regional Health Centre maintains the right to issue parking tickets.

+ What should I do if I receive a parking ticket?

Please visit www.parkingsupport.ca/parking-invoice-support for assistance with your parking ticket.

+ Where can I pay for a parking ticket?

Please visit www.parkingsupport.ca/parking-invoice-support for assistance with your parking ticket.

+ I overpaid for parking by pressing the same button on the pay station multiple times.

If you overpaid for parking, you are required to validate that your vehicle was not parked in the parking lot for the amount of time that you agreed to pay for.

+ I overpaid for parking by accident. What do I do?

If you overpaid for parking, you are required to validate that your vehicle was not parked in the parking lot for the amount of time that you agreed to pay for.

+ What do I do if I do not recognize a charge on my credit card?

If you do not recognize a charge on your credit card, please call your credit card company to verify the charge.

+ The pay station did not return my change. What do I do?

When using a parking meter, please ensure you input the exact change or pay with a credit card. Parking meters do not return coins or change.

+ I could not pay for parking because the pay station was not functioning. Can I have my parking invoice voided?

If a pay station is not functioning, you must use an alternative pay station to pay for parking.

Dispute your Parking Invoice.

+ Will I have to pay the increased amount if my dispute is not accepted after the seven-day early payment period?

If you submitted your Parking Invoice dispute within the seven-day early payment period and your dispute is not accepted, you are not required to pay the increased Parking Invoice amount. Instead, you are only required to pay the seven-day early payment period amount.

+ I did not pay for parking due to an emergency. Can my invoice be voided?

If your vehicle occupies space on private property with paid parking regulations, paying for parking is required.

Dispute your Parking Invoice.

+ How do I pay a Parking Invoice online?

To pay your Parking Invoice online, CLICK HERE. Enter your Parking Invoice # and License Plate # in the correct fields. Click verify parking invoice, and follow the payment prompts.

+ Will I be informed if my parking invoice dispute is accepted or denied?

Yes, all disputes must be in writing and responded to via email from collections@precisebi.com or violations@precisebi.com. Mailed disputes are answered via mail as long as a return address is provided.

+ Are there designated parking areas for staff?

Yes, staff are able to park at the following parking lots at Southlake Regional Health Centre:

• North East Staff Lot (P5)
• South East Staff Lot (P6)
• South Doctors Lot (P7)
• Charles Street Staff Lot (P8). Access through Charles St.
• Tenatronics Staff Lot (P9)
• Assigned Overflow Staff Lot (P10). Access through (P7).
• Bayview Parkway Staff Lot (11)
• • Davis Drive Lot (P12). Access through Charles St.

Please note that there are designated parking areas for 8-hour and 12-hour shifts. Visit the parking office or email poffice@southlakeregional.org for assistance.